Our company always focuses on customers and strives to improve product quality and service level. With the goal of zero product defects and zero customer complaints, we solemnly make the following commitments:
(1) According to user needs, help customers choose suitable products, correct specifications, and models.
(2) Warmly receive customer visits, quickly handle user calls, letters, faxes, and inquiries.
(3) Free training for users on granite precision measuring tools and mechanical components.
(1) Strictly follow the technical requirements of the contract and relevant national standards to organize production, ensure quality and quantity, and deliver on time at the agreed location.
(2) If there is an error in user selection, insufficient order quantity, or special circumstances that require early supply, our company will prioritize production and strive to meet user requirements.
(1) Our company implements a 24/7 service system. Upon receiving notification of user service needs, our company guarantees to respond within 24 hours. If someone needs to be sent to handle it, the company will immediately send someone to the site for service or provide a satisfactory response.
(2) We are fully responsible for any quality issues such as damage or shortage of the product before delivery inspection.
(3) Any quality problems that exist or occur during the warranty period, confirmed by both parties, are our responsibility. We are responsible for free defect handling, replacement, and return, and promise to provide service within 7 days under normal circumstances and 3 days in emergency situations, with reasonable expenses borne by us.
(4) Both parties have confirmed that the quality issue is caused by the user's responsibility, and we will actively assist in resolving it to meet the user's requirements.
(5) Our company establishes user profiles and regularly contacts users in writing and by phone to solicit their opinions and suggestions. We collect and analyze the suggestions and quality issues raised by users, continuously improve the company's management, further enhance product and service quality, pursue excellence and beauty, and meet the needs of users.